Job Description

Job Description

Job Description

GENERAL STATEMENT : 

The Tier 4 Supervisor serves as a key operational leader on the casino floor, acting as the designated relief for Shift Managers when needed. This position is responsible for overseeing front-line floor supervisors and gaming associates to ensure smooth and efficient table games operations. The Tier 4 Supervisor safeguards the interests of the third-party propositional group, aligns gaming associate skillsets with the table games being offered, and ensures high standards of customer service and compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Assist the Shift Manager in daily operational oversight. 
• Serve as the designated relief for the Shift Manager during breaks, days off, or as otherwise assigned. 
• Provide leadership and direction to front line floor supervisors and gaming associates, ensuring policies, procedures, and service standards are upheld. 
• Supervise casino floor activity to maintain an efficient and secure gaming environment, ensuring all games run smoothly and effectively.
• Monitor high-action tables for irregularities or suspicious behavior, reporting any concerns promptly to surveillance and senior leadership.
• Oversee the issuance, tracking, and return of banks to gaming associates, ensuring inventory accuracy and proper documentation of all transactions.
• Confirm chip availability and conduct accurate chip counts at shift changes to prevent variances.
• Enforce all company policies and procedures, ensuring compliance from supervisors and gaming associates across all areas of operation.
• Collaborate with surveillance to resolve game-related discrepancies and maintain game integrity.
• Assist with the opening and closing of games, ensuring all procedures and security measures are properly followed.
• Support training, development, and guidance of floor supervisors to promote high performance and team 
• Communicate clearly and efficiently with team members and management to ensure seamless information flow and operational consistency.
• Conduct ongoing performance checks on staff, ensuring adherence to standards and timely resolution of any issues.
• Perform additional duties as assigned to support overall casino floor operations and team success.

QUALIFICATION REQUIREMENTS : 

The requirements listed below are not absolute, but are representative of the knowledge, skill, and/or ability required for successful performance by an individual for each essential duty. Individuals with disabilities will have reasonable accommodations to enable their performance of essential functions.

EDUCATION/EXPERIENCE : 

High school diploma or GED; at least 3-5 years’ experience as a supervisor and demonstrated knowledge of casino games, procedures, and rules.

LANGUAGE SKILLS : 

Ability to effectively converse and write in English; able to read and comprehend simple instructions; and effectively communicate with employee, patrons, guests, and casino personnel.

MATHEMATICAL SKILLS : 

The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY : 

Ability to apply common sense understanding to carry out detailed, but uninvolved written and oral instructions; ability to make sound decisions.

PHYSICAL DEMANDS : 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires constant standing, walking around, and frequently reaching with hands and arms as well as using hands to handle or feel.

WORKING ENVIRONMENT : 

• Ability to handle a fast-paced game, high-pressure, and noisy casino environment.
• Ability to work in a hectic environment with fluctuating workloads and stressful situations.
• Strong interpersonal skills with the ability to handle demanding or upset customers with patience and diplomacy. 
• Must maintain stamina and a positive attitude to manage the pressures of a fast-paced environment. 

DISCLAIMER : The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ACME Player Services reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

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