Print Shop Manager (Large-Format Production & Operations Supervisor)
Position Summary
We are seeking a proactive and experienced Print Shop Manager to join our on-site production team. The ideal candidate will have strong experience in the printing industry, with a focus on large-format and grand-format production environments. This role is essential in ensuring efficient workflow, high-quality output, and excellent client service across all print production operations.
Large-format printing experience is required.
Key Responsibilities
Partner with shop leadership (onsite and remote) to provide operational and administrative management support
Assist in organizing and supervising the production workforce during regular and extended shifts
Monitor all jobs in production and communicate special instructions, proof approvals, and shipping details to production and graphics teams
Serve as a client contact for questions regarding job specifications, print requirements, and production details
Ensure all projects are completed on time and within budget and production cost guidelines
Train production staff on proper print shop procedures, workflows, and equipment usage
Oversee maintenance and upgrades of large-format printing equipment, recommending new technology to improve productivity
Manage inventory, materials, and supply organization to support efficient production flow
Resolve customer issues and escalations in a professional and timely manner
Support multiple departments and step into production roles as needed
Perform additional duties as assigned to support overall shop operations
Qualifications
High school diploma or equivalent required (technical training preferred)
3–5+ years of experience in print production, large-format printing, or print shop operations (required)
Strong experience with grand-format and large-format printing workflows
Demonstrated leadership ability with experience supervising production teams
Strong customer service and client communication skills (phone, email, and in-person)
Ability to clearly communicate production processes, job requirements, and technical instructions
Strong understanding of print equipment, materials, and production capabilities
Excellent organizational skills with the ability to manage multiple projects simultaneously
Ability to work in a fast-paced, deadline-driven production environment
Strong problem-solving skills and ability to handle customer escalations professionally
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