Job Description

The Division of Social Services (DSS) is recruiting for a Compliance Investigator 1, underfilling a Compliance Investigator 2 vacancy in the Northern I&R Unit. The Division of Social Services Compliance Investigators perform investigations regarding violations of federal and/or State laws or regulations pertaining to public assistance programs including but not limited to the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Nevada Medicaid, Low Income Home Energy Assistance Program (LIHEA), Nevada Child Support Enforcement and Nevada Child Care program. Compliance investigations will be completed following a formal complaint or suspected violation utilizing standard investigative techniques.

Incumbents are not sworn peace officers, and enforcement actions are limited to compliance rules specific to the program or regulatory statutes and involve informal resolution and/or recommendations for administrative sanctions or penalties which are imposed by a higher authority. Under close supervision, incumbents perform the duties described in the series concept in a training capacity.

Bachelor's degree from an accredited college or university in criminal justice, political science, psychology, social work, business administration or closely related field; OR graduation from high school or equivalent education and two years of experience where standard investigative techniques were utilized to make program compliance determinations and prepare detailed reports for the purpose of justifying administrative sanctions, penalties or criminal prosecution. Work experience may be obtained in law enforcement, investigative, regulatory or compliance setting; OR an equivalent combination of education and experience as described above.Receive informal and formal complaints by phone or in writing and make determinations regarding possible program violations and jurisdiction under a specified program area; gather and analyze background information and facts pertaining to the case.

Conduct interviews with complainants, witnesses, employers, State and local governmental agencies and other sources to obtain information regarding violations or noncompliance; develop leads and facts pertaining to the case to substantiate violation.

Prepare required forms and/or notices and send to appropriate parties regarding complaint and alleged violations; review responses and discuss with complainant and respondent.

Gather evidence such as records, reports, bank statements, bills, check stubs, sales receipts, transaction verifications, personnel files and historical data pertaining to the initial violation to develop trends or patterns to support the complaint; conduct surveillance activities and serve subpoenas to obtain evidence and expedite the case as required.

Develop case files and maintain case logs and reports; file evidence along with chronological documentation regarding investigative steps taken and all contact made with complainant, respondent, witnesses and other sources; utilize information to develop final case report for further litigation as appropriate.

Coordinate possible resolution of complaint on an informal basis by conducting meetings and discussions with contending parties, addressing evidence gathered and steps to regain compliance and/or resolution of complaint; negotiate and stipulate final agreements in writing; monitor case to ensure adherence to agreements.

Prepare investigative reports encompassing all facts pertaining to the case; outline suspected violations, statements of facts, documentation of evidence, violations committed, statements obtained and findings and conclusions, for review by a higher authority for sanctions and/or criminal prosecution; appear before the governing body or in a court of law to provide testimony as required.

Maintain logs and statistical reports regarding status of on-going cases, final disposition, and field work performed, complaints received, and penalties imposed.

Conduct training programs regarding agency services, rules and regulations for employers, community groups and the general public to ensure compliance, understanding and awareness.

May conduct investigations of business activities on an as needed basis to ensure compliance with program rules and regulations and stipulated agreements.

Perform related duties as assigned. Under close supervision, incumbents perform the duties described in the series concept in a training capacity. Work is assigned through instructions and reviewed for accuracy. Progression to the next level may occur upon meeting the minimum qualifications, satisfactory performance and with the recommendation of the appointing authority.

General knowledge of:

• research techniques and application
• basic investigative techniques
• the theories of human behavior and psychology.

Ability to:

• write concise, logical, grammatically correct reports
• speak on a one-to-one basis using appropriate vocabulary and grammar to obtain information and to explain policies
• record information quickly and accurately
• convey accurate and precise data in a timely manner within established time frames
• read and interpret statutes related to the program area to make compliance determinations
• speak with individuals of various social, cultural, economic and educational backgrounds

Recruiter Contact Information: Ana Maria Ornellas - aornellas@admin.nv.gov

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